- If you must cancel a session, notice must be sent via text (602.888.6709) or email (Director@LighthouseTutor.com) no later than 8:00 AM the day of scheduled tutoring. This is the ONLY way that your cancellation will be recognized as an Excused Absence.
- An Excused Absence means that your session is not counted and will be available for future use as a “make-up day.”
- Please, do not cancel by calling and/or leaving a voicemail. It will not be recognized as an excused absence.
- If not received by 8:00 AM the day of scheduled tutoring, the hour will count as a completed tutoring session.
- If it is considered an excused absence, please schedule your “make-up” session as soon as possible. Note: due to normal scheduling conflicts, it cannot be guaranteed that scheduling on off-days be at the same time as your normal session time.